Responsible Gaming
Gaming Should Be Entertainment
At Chancery Ampang, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please gamble responsibly and within your means.
Remember: the house always has a mathematical advantage. Only wager what you can afford to lose.
Age Verification
Online casino gaming is strictly for individuals aged 18 years and older, or the legal age of majority in Malaysia, whichever is applicable in your jurisdiction.
Chancery Ampang is committed to preventing underage gambling. We verify the age and identity of all players during account registration. If you are under 18, you are prohibited from using our platform.
Warning Signs of Problem Gambling
Are you experiencing any of the following? They may indicate problem gambling:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover money lost
- Spending more time or money on gambling than intended
- Neglecting family, friends, work, or education due to gambling
- Hiding gambling activity or lying about the amount you gamble
- Feeling anxious, irritable, or restless when not gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money to gamble
- Loss of control over gambling behaviour
- Friends or family expressing concern about your gambling
If you recognise any of these signs in yourself, please seek help immediately.
Self-Help Tools & Responsible Gaming Features
Chancery Ampang provides several tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a specific timeframe
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered
- Self-Exclusion: Temporarily or permanently close your account and exclude yourself from accessing our platform
- Take a Break: Pause your account for a period of time without losing access to your funds
- Account Cooling-Off Period: Request a mandatory period where your account cannot be reactivated
To access these tools, please log into your account or contact our customer support team.
Support Organizations & Resources
If you are struggling with problem gambling, professional help is available. Please reach out to:
Malaysia & Southeast Asia
- National Gambling Helpline (Malaysia): Contact your nearest hospital or mental health service for counselling support
- Befrienders Malaysia: 03-7956 8145 (24-hour support)
International Support Services
- GamCare (United Kingdom): www.gamcare.org.uk – Free, confidential support
- GamStop (United Kingdom): www.gamstop.co.uk – National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (United States): www.ncpgambling.org – 1-800-522-4700
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Information and resources on responsible gaming
All support organizations listed above offer free, confidential assistance. They are independent of Chancery Ampang and have no financial interest in your gambling behaviour.
If You Need Help
You are not alone. Problem gambling is treatable, and support is available.
If you or someone you know is struggling with gambling, please:
- Reach out to one of the support organizations listed above
- Contact our customer support team to access self-exclusion tools
- Speak confidentially with a counsellor or mental health professional
- Talk to a trusted friend or family member
Seek help today. Your wellbeing is our priority.
Our Commitment
Chancery Ampang is committed to promoting responsible gaming practices. We do not target vulnerable individuals and provide clear information about the risks of gambling. We support evidence-based harm reduction initiatives and encourage all players to gamble within their limits.